MSA1500 3Y SUPPORT PLUS 24 SVC
HP 3Y 4H 13X5 W/DMR MSA1500 HW SUPP MSA1500 13X5 HARDWARE SUPPORT WITH 4 HOUR ONSITE RESPONSE AND DEFECTIVE MEDIA RETENTION
PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME
PI DATE: NOVEMBER 2007
SERVICE LEVEL : 3 Yrs 4 hr 13x5 Onsite HW Supp W/Defective Media Retention
COVERAGE WINDOW : 8.00am to 9.00pm, Monday to Friday excl public holidays
RESPONSE TIME : 4 Hours
PRODUCT COVERED : HP StorageWorks MSA1500 controller shelf
* 4hr - 13x5 Onsite:
This package includes on-site HW supp with a 4-hour response time & a
delivery window of 13 hours during business hours of 8.00am to 9.00pm
Monday to Friday excluding public holidays
This service is available to customers located within 80km of the GPO,
however if this service is required outside this distance or in regional lo
* DMR: Defective media retention: For eligible products, this service
option feature provides that the User retain defective hard disk drive
components, covered under this service, which the User does not want
to relinquish due to sensitive data contained within the
disk ("Disk Drive")
* All Disk Drives on a covered system must participate in the defective
media retention
* The User will retain all defective Disk Drives supp by HP under
the HP support agreement