3Y 4H 9X5 ML11X HW SUPP
3YR HW SUPPORT. 4HR ONSITE RESPONSE 8AM-5PM STANDARD BUSINESS DAYS EX HP HOLIDAYS
PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME
PI DATE : Mar 2008
SERVICE LEVEL : 3 Years 4hr 9x5 Onsite - HW Supp
SERVICE TYPE : On-Site Service
COVERAGE WINDOW: 9 x 5 ( 9 hours coverage x 5 days);
8AM-5PM, Std Bus Days excluding HP holidays
RESPONSE TIME : 4 Hours
WARRANTY DURATION: 3 Years
PRODUCT COVERED : HP ProLiant ML110 G4
SERVICE DESCRIPTION: 4HR 9X5 ONSITE
* This package includes on-site hardware support with a 4-hour time
and a delivery window of 9 hours during business hours of 8.00am
to 5.00pm Monday to Friday excluding public holidays
* This service is available to users located within 80km of the GPO,
however if this service is required outside this distance or in
regional locations, please contact Customer Support for a
contract service quotation