5Y 4H 13x5 Onsite 1U Tape Array
1U Tape Array 4 years of hardware support. 4 hour onsite response. 8am-9pm Standard business days excluding HP holidays
PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME
PI DATE: JULY 2006
SERVICE LEVEL: 5Y 4H 13x5 Onsite 1U Tape Array
SERVICE TYPE: On-Site Service, hardware support
COVERAGE WINDOW: 13x5 (8am-9pm, Standard business days
excluding HP holidays)
RESPONSE TIME: 4 hour
WARRANTY DURATION: 5 years
4HR - 13X5 ONSITE: This package includes on-site hardware support
with a 4-hour time and a delivery window of 13 hours during business hours
of 8am to 9pm Monday to Friday excluding public holidays