3Y 4H 13x5 Onsite 1U Tape Array
1U Tape Array 3 years of hardware support. 4 hour onsite response. 8am-9pm Standard business days excluding HP holidays.
PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE: APRIL 2006 SERVICE LEVEL: 3 Years 4 hr 13x5 Onsite SERVICE TYPE: ONSITE SERVICE AVALIABLE: 13 hrs x 5 days a week SERVICE DURATION: 3 years RESPONSE TIME: 4 hrs onsite STANDARD COVERAGE: 8am-9pm, Standard business days excluding HP holidays. RESPONSE TIME: 13Hrs PRODUCT SUPPORT: 1U Tape Arrays * This package includes on-site hardware support with a 4-hour time and a delivery window of 13 hours during business hours of 8.30am to 5.30pm Monday to Friday excluding public holidays. * This service is available to customers located within 80km of the GPO