4y 4h 13x5 BladeSystem Encl HW S
BladeSystem Enclosures 4 years of hardware support 4 hour onsite response. 8am-9pm Standard business days excluding HP holidays.
PI DATE : DECEMBER 2005 SUPPORT TYPE : Hardware Support COMAPTIBILITY : HP Blade Systems DURATION : 4 Years SERVICE TYPE : On-Site Service RESPONSE TIME : 4 Hours COVERAGE WINDOW : 13 x 5 ( 13 hours coverage x 5 days) HARDWARE SUPPORT: * For issues that cannot be resolved remotely, HP Services delivers Onsite Tech Supp to return user covered HW to operational condition, repairing or replacing components or entire units as necessary 4 hr 13x5 Onsite: - * An HP authorised service representative will arrive at customer site to begin HW maintenance within a 4hrs response time & delivery Win of 13hrs during business hrs,8.30am to 5.30pm Monday to Friday excl public holiday * This service is available to customers located within 80km of the GPO in Melbourne, Sydney, Adelaide, Perth, Brisbane, Darwin, Canberra, Hobart and Newcastle