3y 6h 24x7 CTR PL ML350 SS HWSup
Proliant ML350 Storage Server 3 yrs HW support.6hr repair time commitment 24x7 incl HP hol.No commit repair time first 30 d/until assmt performed
KEEP AVAILABILITY HIGH WITH RESPONSIVE COMMITTED-REPAIR-TIME SERVICE. PI DATE: OCTOBER 2005 PRODUCT: HP Care Pack Services HP 6 HR Call-to-Repair HW Support HARDWARE SUPPORTED: HP ProLiant ML350 G4p Storage Server NOTE: Service available for customers purchasing via commercial resellers * SERVICE HIGHLIGHTS: Remote problem diagnosis & support-HP Services uses electronic remote support tools to isolate problem and facilitate res. * Onsite hardware support - For critical issues that cannot be resolved remotely, an HP-certified customer engineer is sent to the site to return covered hardware to operational condition, repairing or replacing components or entire units as necessary. Users coverage includes all required parts and materials. * Round-the-clock coverage - Service is available 24 x 7 x 365. * 6-hour repair-time commitment: HP commits to correcting hardware malfunctions in less than 6 hours from usersinitial call to the HP Response Center; available up to 50 miles (80km) from a primary HP support office; (8-hour commitment for systems located within 51-100 miles (81-160km) of a primary HP support office). * Upfront server audit - After you purchase and register your HP Care Pack, HP Services collects key system configuration information and inventories covered equipment to streamline troubleshooting and repair of any future server hardware problems. * Escalation management - Established escalation procedures enlist specialized expertise from HP and selected third-parties.