3y SupportPlus24 PL ML350 StorSv
Proliant ML350 Storage Server 3y support for strge HW Maint 24x7 4h onsite response incl HP hol SW Technical support SW Prod Upd LTU/Copy when avail
24x7x365 H/W & S/W SERVICES - PLUS COST-SAVING SOFTWARE UPDATES AND MORE PI DATE: OCTOBER 2005 PRODUCT: HP Support Plus 24 (Premium Hardware/Software Support) NOTE: Service available for customers purchasing via commercial resellers * TELEPHONE SOFTWARE SUPPORT - An HP Response Center engineer provides problem-analysis and problem-resolution support within 2 hours after call is logged. The Center also offers help with trouble-shooting problems & setting config parameters, usage assistance for app OS & utilities. * 4-HOUR RESPONSE ONSITE HARDWARE SUPPORT - For issues that cannot be resolved remotely, HP Services delivers onsite technical support to return users covered hardware products to operational condition, repairing or replacing components or entire units as necessary. An HP authorized representative arrives at customers site within 4 hours after the call is logged. The coverage includes all required parts and materials. * 24 x 7 x 365 coverage - Onsite and remote services are available around the clock, including all holidays. * ESCALATION MANAGEMENT - Established escalation procedures enlist specialized expertise from HP and selected third-party h/w & s/w vendors. * SOFTWARE UPDATES AND LICENSING - Complete HP and selected third-party software product and documentation updates are available to system manager. Customer will receive a license to use and copy the updates to all systems covered by ones original sw license. * ELECTRONIC SUPPORT - Access HP's electronic support facility for sw patches, a symptom-solution database, product descriptions, specifications, technical literature, and more.