1Y PW 6H CTR MSA2000 Encl HWSup
HP 1Y PW 6H CTR MSA2000 Encl HWSupp
PI DATE : May 2010
SERVICE : HP Post Warranty Support
TYPE : 6-Hour Call-to-Repair support
SUPPORTED ON : HP MSA2000 Encl HW
DURATION : 1 years
RESPONSE-TIME: 6-hour call-to-repair time commitment
INCLS : 6-hour repair time commit
24x7 including HP holidays
No committed repair time 1st 30 d/until assmt performed
* Remote problem diagnosis and support
* Onsite hardware support
* 6-hour repair-time commitment
* Round-the-clock coverage Service is available 24x7x365.
* Escalation management