1Y PW 6h CTR EVA 450-1TB HDD HW
HP 1Y PW 6h CTR EVA 450-1TB HDD HW Supp
PI DATE : APRIL 2010 SERVICE : HP 1y PW 6h 24x7 CTR HW Supp SUPPORT TYPE : HW support COVERAGE WINDOW: 24 x 7 (24 hrs & 7 days) RESPONSE TIME : 6-hour DURATION : 1 Year SUITS : HP EVA 450-1TB HDD SERVICE DESCRIPTION:- * HP will use commercially reasonable efforts to return the covered HW to operating condition within 6-hrs of the initial service request * Service is available 24 hrs a day, Mon through Sun including holidays * Only available in capital cities, within 80km of GPO POST WARRANTY:- * This service was created for users where their warranty or care pack has expired * These can be purchased at any time without any audit being required * If the care pack is purchased before the original warranty or 3, 4, 5yr care pack runs out then the Post Warranty care pack will start at the expiry of any current support * If the care pack is purchased when all other support has expired then the care pack will start on the day it was purchased from * The terms and conditions state the unit has to be in good working order Otherwise HP has the right to refuse service * If a user tries to log a call immediately after registering then they are advised that the first call will be time & materials