3y 8h 9x5 Monitors HW Support
M/MEDIA/FLAT/PROF MNTR AP ONLY 3YR HW SUP 8 HR ONSITE RESPONSE 8-5PM STD BUS DAYS EXCL HP HOLS
PI DATE : DECEMBER 2005 SUPPORT TYPE : Hardware Support DURATION : 3 Years COMPATIBILITY: For Multimedia / Flat Panel / CRT / Prof Monitor COVERAGE WINDOW: 8 hr 9x5 Onsite: - * An HP authorised service representative will arrive at customer site to begin HW maintenance within 8hrs response time & delivery window of 9hrs during business hrs, excl public holidays * This service is available to customers located within 80km of GPO in Melbourne, Sydney, Adelaide, Perth, Darwin, Canberra, Hobart & Newcastle ONSITE HARDWARE SUPPORT: - * For issues that cannot be resolved remotely, HP Services delivers Onsite Tech Supp to return user covered HW to operational condition, repairing or replacing components or entire units as necessary * User coverage includes all required parts and materials * Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays