3Y 4H 13X5 MSA1500 HW SUPPORT
MSA1500 3YRS OF HW SUPPORT 4 HR ONSITE SUPPORT 8AM-9AM SBD EXCLUDING HP HOLIDAYS
PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME
PI DATE : JULY 2005
SERVICE LEVEL : 3 Years 4H 13x5 HW Support
SERVICE TYPE : On-site hardware support
COVERAGE WINDOW : 13 x 5 ( 13 hours coverage x 5 days)
8AM-9AM SBD EXCLUDING HP HOLIDAYS
RESPONSE TIME : 4 Hours
WARRANTY DURATION : 3 Years
PRODUCTS COVERED : MSA1500 CONTROLLER SHELF (COO4598)
DESCRIPTION : For issues that cannot be resolved remotely, an authorised
HP Services representative arrives at user's site within 4 hours
after their call has been logged and for which they have a contracted
service window