3Y 4H 24X7 LE-DT 311WTY HW SUPPO
D220/D230/D310/D320/D325/D330 3 YEARS OF HARDWARE SUPPORT. 4 HOUR ONSITE RESPONSE. 24X7 INCLUDING HP HOLIDAYS
PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME
PI DATE : JULY 2005
SERVICE LEVEL : 3 Years 4H 24x7 HW Support
SERVICE TYPE : "On-Site" Service
COVERAGE WINDOW : 24 x 7 ( 24 hours coverage x 7 days)
RESPONSE TIME : 4 Hours
WARRANTY DURATION : 3 Years
DESCRIPTION : * For issues that cannot be resolved remotely, an authorised
HP Services representative arrives at user's site within 4 hours
after their call has been logged and for which they have a contracted
service window
PRODUCTS COVERED : Desktop D220/D230/D310/D320/D325/D330