1y 3d 9x5 Pav/Pres Desktop HW Su
Pavilion/Pres.Dsk PC all exc.MediaCntrPC 1 year hardware support. 3 day onsite response. 8am-5pm Std bus days excluding HP holidays. Consumer produ
PI DATE: AUGUST 2006
SERVICE LEVEL: HP 1y 3d 9x5 Pav/Pres Desktop Hardware support
SERVICE TYPE : On-Site Service
RESPONSE TIME: 3 Day
COVERAGE WINDOW: 9 x 5 ( 9 hours coverage x 5 days)
8am-5pm, Std bus days excluding HP holidays
WARRANTY DURATION : 1 Year
* A authorised representative will arrive at the users site to begin
hardware maintenance service 3 days after the service request
has been logged and for which there is a contracted coverage window
* Available during business hours of 8.00am to 5.00pm Monday to Friday
excluding public holidays
* Only available for locations with 80kms of an authorised service
provider unless agreed otherwise by