1y PW 4h 13x5 BladeSys Encl HWSu
BladeSystem Enclosures 1 year post warranty HW support. 4 hour onsite response. 8am-9pm Standard business days excluding HP holidays.
PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME
PI DATE : MARCH 2006
SERVICE LEVEL : 1 Year Post Warranty 4hr 13x5 Onsite
WARRANTY TYPE : 1 year post warranty HW support
SERVICE TYPE : "On-Site" Service
COVERAGE WINDOW : 13 x 5 ( 13 hours coverage x 5 days)
RESPONSE TIME : 4 Hours
DESCRIPTION : * For issues that cannot be resolved remotely, an authorised
HP Services representative arrives at user's site within 4 hours
after their call has been logged and for which they have a
contracted service window
PRODUCTS COVERED: HP P-Class & E-Class Blade Enclosure
POST WARRANTY :
* The initial Start date of a Post Warranty is the day after the
inherent warranty expiry
* User can buy post-warranty service after the std or upgraded warranty
has expired
* The only requirement is that the HW product is in good working
condition at the time of purchase