1y 9x5 MS/NovellOE SW Tech Supp
MS OE 1 1y Software Technical Support. Unlimited telephone supp 8am-5pm Std bus d excl HP hol. Online access to HP SW info DB
RAPID PROBLEM RESOLUTION - PLUS COST-SAVING SOFTWARE UPDATES
PI DATE : FEBRUARY 2004
SERVICE LEVEL : 1 Year 9x5 MS & Novell OE 1A32 Software Tech Support
SUPPORT TYPE : Software Technical support
SERVICE INCLUDED : Telephone consulting
SERVICE TYPE : Software Support
SOFTWARE TITLE : MS & Novell OE
SERVICE AVAILABILITY : 9x5 coverage -
9 hours a day Monday through Friday, excluding holidays
DURATION : 1 Year
IDEAL TO :
* Improve the productivity of system managers and operators
* Improve system performance and reduce downtime due to software defects
* Expedite problem resolution through expert-level technical resources
* Enjoy consistent service coverage across geographically dispersed sites
* Update HP and selected third-party software at a predictable cost
* Take advantage of subscription savings on software updates
* Keep users license compliancy up-to-date
FEATURES : * Improve the productivity of system managers and operators
* Ready access to technical resources
* Problem analysis and resolution
* Software features and operational support
* Escalation management * Installation advisory
* Software updates and licensing