1YRPW NBD CLRLASERJET 28XXAIO HW SP
1 year of post warranty hardware support Next business day onsite response 8am-5pm Std bus days excl. HP holidays
PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME
PI DATE : MAY 2005
SERVICE LEVEL : 1 Year Post Warranty Next Day Onsite, HW Support
WARRANTY TYPE : Post Warranty , 1 Year
RESPONSE TIME : Next Business Day
COVERAGE WINDOW : 9 x 5 ( 9 hours coverage x 5 days)
8am - 5pm, Std bus days excl. HP holidays
Next Day response : This package includes on-site hardware support with a
next business day response time and a delivery window of
9 hours during normal business hours, M-F, excl. public holidays
COMPATIBILITY : HP Colour LaserJet 28XX AIO HW
DESCRIPTION : * For issues that cannot be resolved remotely, an authorised
HP Services representative arrives at user's site the next day
after their call has been logged and for which they have a
contracted service window
* HP Services returns the covered hardware to operational condition,
repairing or replacing components or entire units as necessary
POST WARRANTY :
* The initial Start date of a Post Warranty is the day after the
inherent warranty expiry
* User can buy post-warranty service after the std or upgraded warranty
has expired
* The only requirement is that the HW product is in good working
condition at the time of purchase