3YR 4HR CLRLASERJET 28XXAIO HW SUPP
Color LaserJet 2820 AIO 2840 AIO 3YRS OF HW SUPPORT 4HR ONSITE RESPONSE 8AM-5PM SBD EXCLUDING HP HOILDAYS
PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME
PI DATE : MAY 2005
SERVICE LEVEL : 3 Years 4HR Onsite CLJ 28XX AIO, HW Support
SERVICE TYPE : On-Site Service
RESPONSE TIME : 4 Hours
COVERAGE WINDOW : 9 x 5 ( 9 hours coverage x 5 days)
8AM - 5PM,SBD excluding HP Hoildays
WARRANTY DURATION : 3 Years
DESCRIPTION : Next Day response -
This package includes on-site hardware support with a
4 hours response time and a delivery window of
9 hours during normal business hours, M-F, excl. public holidays
COMPATIBILITY : HP Colour LaserJet 2820 AIO, 2840 AIO
DESCRIPTION : * For issues that cannot be resolved remotely, an authorised
HP Services representative arrives at user's site within 4 hours
after their call has been logged and for which they have a contracted
service window
* HP Services returns the covered hardware to operational condition,
repairing or replacing components or entire units as necessary