5y Nbd ProLiant ML370 HW Support
ProLiant ML370 5 years of hardware support. Next business day onsite response. 8am-5pm Std bus day excluding HP holidays.
PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME
PI DATE : MAY 2005
SERVICE LEVEL : 5 Years Next Day Onsite, HW Support
SERVICE TYPE : On-Site Service
RESPONSE TIME : Next Business Day
COVERAGE WINDOW : 9 x 5 ( 9 hours coverage x 5 days)
WARRANTY DURATION : 5 Years
DESCRIPTION : Next Day response -
This package includes on-site hardware support with a
next business day response time and a delivery window of
9 hours during normal business hours, M-F, excl. public holidays
COMPATIBILITY : HP Proliant ML370 Family
* For issues that cannot be resolved remotely, an authorised
HP Services representative arrives at user's site the nextday
after their call has been logged
* HP Services returns the covered hardware to operational condition,
repairing or replacing components or entire units as necessary