3y Support Plus 24 SVC OPT 7RE
PI DATE : FEBRUARY 2008 SERVICE LEVEL : 3Yr Support Plus 24 SVC SUPPORT TYPE : Onsite - HW & SW COVERAGE WINDOW: 24 hours x 7 days RESPONSE TIME : 4-hour DURATION : 3 Years SERVICE DESCRIPTION:- * This package includes on-site HW support with a 4-hour response time & a 24 x 7 delivery window including HP holidays * Software Support with a service window of 24 hours x 7 days * Software Information, License to use new versions of software and distribution of software updates