DP DRIVE WINDOWS LTU SUPPORT
3YEAR 24X7
PI DATE: NOVEMBER 2007 SERVICE LEVEL : 3Yr Support Plus DP Drive Win Support SUPPORT TYPE : Onsite - HW & SW COVERAGE WINDOW: 24 x 7 (24 hrs & 7 days) RESPONSE TIME : 4-hr DURATION : 3 Years SUITS : HP DP Drive SERVICE DESCRIPTION:- * This service includes on-site HW support with a 4-hr response time & a 24 x 7 delivery window including HP holidays * SW Support with a service window of 24 hrs & 7 days * SW Information, License to use new versions of SW & distribution of SW updates