Industry Standard Server Support
Industry Standard Server Support
PI DATE: JULY 2007 SERVICE LEVEL : 4 Yr Support Plus 24 SUPPORT TYPE : Onsite COVERAGE WINDOW: 24 x 7 (24 hrs & 7 days) RESPONSE TIME : 4-hr DURATION : 4 Years COMPAT : HP UPS < 3KVA SERVICE DESCRIPTION:- * This service includes on-site HW support with a 4-hour response time & a 24 x 7 delivery window including HP holidays * SW Support with a service window of 24 hrs x 7 days * SW Information, License to use new versions of SW & distribution of SW updates