4-HOURS RESPONSE ON-SITE SERVICE
PI DATE: June 2007 SERVICE TYPE: Onsite Service RESPONSE TIME: 4 Hr * 7x24 telephone technical support * Comprehensive escalation and corrective actions process * Corrective maintenance * Environmental inspection * Experienced APC Certified Field Service Engineer * Functional verification * Labor and travel expenses included * Logistics coordination * On site troubleshooting * Parts included * Written summary report