BEST EFFORT ONSITE ONSITEBE-SY-14
PI DATE: August 2006 SERVICE TYPE: Onsite Service RESPONSE TIME: Best Endeavor Response * Experienced technical support representatives are available to answer the questions 24 hours a day, 7 days a week, * APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices to resolve outages as quickly as possible and to keep such errors from recurring * Corrective maintenance & Environmental inspection * Experienced APC Certified Field Service Engineer offering highest level of service * Free overnight shipping * Functional verification * Labor and travel expenses included * Logistics coordination * While on site, APC Certified Field Service Engineers will diagnose any errors directly, ensuring accuracy of any corrective actions taken * Replacement parts and components for all units are included * Provides written summary report detailing the events of each service visi To keep informed of all service or Maint performed on the Sys