BEST EFFORT ONSITE ONSITEBE-VT-10
1 Year Best Endeavor Response On-Site Service for Smart UPS VT
PI DATE: September 2006 SERVICE TYPE: Onsite Service DURATION: 1 year RESPONSE TIME: Best Endeavor Response COMAPT : Smart UPS VT * An APC factory trained technician will arrive on site to diagnose or repair APC equipment * 7x24 telephone technical support * Experienced APC Certified Field Service Engineer * To resolve outages as quickly as possible & to keep such errors from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices * APC Certified Field Service Engineers will diagnose any errors directly, ensuring accuracy of any corrective actions taken * Replacement parts & components for all units are included * Provides a written summary report detailing events of each service visit to keep informed of all service or maintenance performed on the Sys * Functional verification * Installation verification * Logistics coordination